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store policies 

Shipping Policy

Processing Time

  • Orders are processed Monday–Thursday.

  • All orders ship once a week on Fridays.

  • Orders placed after Thursday 11:59 PM PST ship the following Friday.

Shipping Methods & Delivery

  • Shipped via USPS Ground Advantage (2–5 business days), USPS Priority Mail (1–3 business days), or UPS Ground (1–5 business days) through Shippo.

  • Rates are calculated at checkout based on order weight, size, and destination.

Order Tracking

  • Tracking numbers are provided via email once your order has shipped.

Delays

  • We are not responsible for carrier, weather, or seasonal delays.

Incorrect Address

  • Customers are responsible for entering correct shipping information.

Lost or Damaged Packages

  • Contact us within 7 days of delivery for assistance.

International Shipping

  • Currently shipping within the U.S. only. If international shipping becomes available, buyers are responsible for customs duties/taxes.

Return Policy

Eligibility

  • Returns must be initiated within 15 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags/packaging.

  • Proof of purchase required.

Non-Returnable Items

  • Final sale, limited drops, and custom pieces.

  • Worn, damaged, or altered items.

Process

  • Email info@naude.shop with order number and reason for return.

  • Once approved, instructions will be provided.

  • Customers cover return shipping unless item is defective/incorrect.

Refunds

  • Issued within 5–7 business days after inspection.

  • Shipping fees are non-refundable.

Exchanges

  • Only for the same item in a different size (if available).

Privacy Policy

  • We collect your info (name, email, address, payment details) to process orders and improve services.

  • Your email may be used to send updates, promotions, and info on future drops (unsubscribe anytime).

  • Data is never sold or shared, except with partners needed to fulfill your order (e.g., payment processors, carriers).

  • We protect your data but cannot guarantee 100% online security.

  • By using our site, you agree to these practices.

Terms & Conditions

  • By purchasing, you agree to follow our Shipping and Return Policies.

  • Prices, products, and availability may change without notice.

  • We reserve the right to refuse service or cancel orders (e.g., incorrect info, suspected fraud).

  • All content (logo, designs, images) belongs to Naude and may not be used without permission.

  • Use of this site is at your own risk; we are not liable for indirect damages related to purchases or site use.

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